Privacy Policy

Lumiere Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or interact with us. This policy is effective as of October 26, 2023.

Information We Collect

We collect several types of information from and about users, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other contact information you provide to us. For example, when you book a photography session, subscribe to our newsletter, or fill out a contact form.
• Payment Information: When you purchase our services, we collect payment information, such as credit card details or other financial information. We use secure payment processors to handle this information, and we do not store your full credit card details on our servers.
• Photography Session Details: We collect information related to your photography sessions, such as the date, time, location, and type of session (e.g., portrait, wedding, commercial). We also collect and store the photographs taken during the session.
• Website Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us analyze website traffic, diagnose technical problems, and improve our website's performance. We use tools like Google Analytics to collect this information.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. Cookies are small data files stored on your device that help us personalize your experience, remember your preferences, and track your usage patterns. You can control the use of cookies through your browser settings. Please see our Cookies Policy for more details.
• Communications: We retain records of any communications you have with us, including emails, phone calls, and online chat logs. This helps us provide better customer support and resolve any issues you may have.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: We use your personal information to provide you with the photography services you request, including scheduling sessions, taking photographs, editing images, and delivering the final products.
• Processing Payments: We use your payment information to process payments for our services.
• Communication: We use your contact information to communicate with you about your sessions, send you updates, respond to your inquiries, and provide customer support.
• Marketing: With your consent, we may send you promotional emails about our services, special offers, and upcoming events. You can opt-out of receiving these emails at any time by clicking the unsubscribe link in the email.
• Improving Our Website and Services: We use website usage data and cookies to analyze how users interact with our website, identify areas for improvement, and optimize our website's performance.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Protecting Our Rights: We may use your information to protect our rights and interests, such as enforcing our terms of service and preventing fraud.
• Personalization: We may use the information we collect to personalize your experience with our services and provide you with content and features that are tailored to your interests.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
• Secure Storage: We store your personal information on secure servers and use firewalls to prevent unauthorized access.
• Access Controls: We limit access to your personal information to authorized employees who need it to perform their duties.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Employee Training: We train our employees on data security best practices and ensure they understand the importance of protecting your privacy.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer Data: We retain customer data, including contact information and session details, for as long as you remain an active customer. We may also retain this data for a reasonable period after you cease being a customer to respond to inquiries, resolve disputes, and comply with legal obligations.
• Photographs: We retain photographs from your sessions indefinitely unless you request their deletion. We archive photographs to preserve them for future use and reference.
• Website Usage Data: We retain website usage data for up to 24 months for analytical purposes.
• Payment Information: We do not store your full credit card details on our servers. Our payment processors retain this information according to their own privacy policies.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these websites before providing them with your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date above. Your continued use of our website or services after the effective date constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Lumiere Studios
Privacy Officer: Alistair Finch
555 Howard Street
San Francisco, CA 94105
Phone: (415) 555-0123
Email: [email protected]

We are committed to protecting your privacy and will do our best to address your concerns.